At Vara Technologies, we strive to ensure a positive experience for all users of our digital marketplace, flippstar.in. This refund policy outlines the conditions under which refunds are provided for purchases made on our platform.
Refund Eligibility
- Non-Refundable Items: Once a digital item has been purchased and downloaded, refunds are generally not supported. Digital goods are considered delivered upon download, and therefore, all sales are final.
- Incomplete or Non-Functioning Items: If you receive a digital item that is incomplete or not functioning as described, you may be eligible for a refund. In such cases, please follow the refund request process outlined below.
Refund Request Process
- Submission of Refund Request: To request a refund for an incomplete or non-functioning item, please contact our support team at contact@flippstar.in within one month of the purchase date. Your request should include the order details, a description of the issue, and any supporting evidence (e.g., screenshots).
- Review and Approval: Upon receiving your refund request, we will review the details and forward the request to the seller (author) of the item. The seller will assess the validity of the claim and determine whether a refund is warranted.
- Refund Timeline: If the seller approves the refund, the refund process will be initiated. Refunds are typically processed within 3 to 7 business days from the date of approval.
Important Notes
- Refund requests will only be accepted if submitted within one month of the purchase date.
- Vara Technologies acts as an intermediary between buyers and sellers. While we facilitate the refund process, the final decision rests with the seller of the item.
- We recommend that buyers thoroughly review the item description and any available previews before making a purchase to ensure it meets their requirements.
Contact Us
If you have any questions or need assistance with a refund request, please contact our support team at contact@flippstar.in. We are here to help and ensure a satisfactory resolution to any issues you may encounter.